Effective 14 September 2026
This policy explains how BC Global Energy Inc. collects, uses, discloses, protects and retains personal information obtained through bcglobal.energy, business communications, commercial relationships and visits to our Thornloe facility. It is intended to provide transparent information under applicable Canadian privacy law and, where applicable, the European Union General Data Protection Regulation and United Kingdom data protection law.
1. Who We Are
BC Global Energy Inc. is a Canadian corporation and the operator responsible for the personal information described in this policy.
| Legal name | BC Global Energy Inc. |
| Address | 9560 Pellet Road, Thornloe, Ontario P0J 1S0, Canada |
| Website | https://www.bcglobal.energy |
| Privacy contact | privacy@bcglobal.energy |
| UK representative | PSX Digital Limited, company number 09647171 |
| EU representative | Objective Possibility LDA, NIF 515994928 |
Jason A. Kent, Director Security and Corporate Support, serves as our Privacy Officer and Surveillance Administrator. Privacy enquiries and requests should be sent to privacy@bcglobal.energy.
2. Scope and Applicable Laws
This policy applies to personal information relating to website visitors, customers and prospective customers, suppliers, distributors, brokers, professional advisers, logistics contacts, contractors, job applicants and visitors to our facility. It does not replace separate employee policies governing employment records or workplace electronic monitoring.
BC Global Energy Inc. handles personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies and, to the extent applicable, Quebec’s Act respecting the protection of personal information in the private sector. The GDPR or UK GDPR may apply to particular processing activities when we intentionally offer goods or services to, or monitor individuals in, the European Economic Area or United Kingdom.
3. Personal Information We Collect
Depending on how you interact with us, we may collect:
- identity and business contact information, including name, employer, position, business address, telephone number and email address;
- communications, enquiries, quotation requests and information you choose to provide through a form, email, telephone call or meeting;
- commercial and transaction information, including products requested or purchased, quotations, contracts, purchase orders, delivery instructions, invoices and payment status;
- supplier, distributor, broker and logistics information required to manage sourcing, sales, certification, transport, customs, insurance and delivery;
- technical information generated when you use our website, such as IP address, browser and device type, timestamps, pages requested, referral information, security logs and cookie choices;
- marketing preferences and records of consent, objection or unsubscribe requests;
- recruitment information that you voluntarily submit, such as a resume, qualifications and work history; and
- facility visitor information, including sign-in details, vehicle or licence-plate information and video images captured by security cameras.
We do not intentionally collect sensitive personal information through the public website. Please do not send health, financial-account, government-identification or other sensitive information unless we specifically request it through an appropriate secure process.
4. How We Collect Information
We collect personal information directly from you when you contact us, request information or a quotation, enter into a commercial relationship, apply for a position, visit our facility or otherwise communicate with us. We may also receive business contact information from your employer, an authorized representative, a referral source, a logistics or commercial partner, publicly available professional sources, or another member of our corporate group where lawful and relevant.
Our website and service providers may automatically generate limited technical and security information when you access the site. Where the site uses technology that includes functions allowing an individual to be identified, located or profiled, the cookie settings tool or a contextual notice explains the use of that technology and the means available to activate functions that are not strictly necessary.
5. Purposes and Legal Bases
We use personal information only for identified and reasonable purposes. Where GDPR or UK GDPR applies, the corresponding legal bases are described below.
| Purpose | Typical information | GDPR or UK GDPR basis |
| Responding to enquiries and preparing quotations | Contact details and correspondence | Pre-contract steps; legitimate interests |
| Managing orders, deliveries and customer relationships | Contact, transaction and logistics records | Contract; legitimate interests |
| Supplier, broker and professional relationships | Business contact and commercial records | Contract; legitimate interests |
| Accounting, tax, customs and regulatory compliance | Transaction and compliance records | Legal obligation; legitimate interests |
| Website operation, security and fraud prevention | Technical, log and security data | Legitimate interests; legal obligation |
| Marketing communications | Contact details and preferences | Consent or legitimate interests, as permitted |
| Recruitment | Application and qualification information | Pre-contract steps; legitimate interests |
| Facility safety, security and loss prevention | Visitor, vehicle and CCTV information | Legitimate interests; legal obligation |
| Legal claims, insurance and professional advice | Relevant records and communications | Legitimate interests; legal obligation |
Where we rely on legitimate interests, those interests include operating and protecting our business, responding to commercial enquiries, maintaining business relationships, ensuring safety and security, preventing fraud, improving our services and establishing or defending legal rights. We consider the impact on the individuals concerned and do not rely on legitimate interests where their rights and interests override ours.
6. Marketing Communications
We may send relevant business-to-business product or service information where permitted by applicable law. Where consent is required, we will request it. Every electronic marketing message will provide a practical way to unsubscribe. You may object or withdraw consent at any time by using the unsubscribe method in the message or contacting privacy@bcglobal.energy. Withdrawal does not affect processing that occurred lawfully before withdrawal.
7. Cookies and Similar Technologies
Our website may use strictly necessary cookies or similar technologies required for security, network management, accessibility, basic functionality and the storage of privacy choices. These technologies do not require consent where they are genuinely necessary for a service requested by the user.
Analytics, advertising, personalization or other non-essential cookies will not be activated for visitors where consent is legally required unless the visitor has first made an affirmative choice through the cookie settings tool. Visitors can refuse or withdraw consent without losing access to basic website content. The cookie settings tool should identify the cookies currently in use, their providers, purposes and durations.
Browser controls may also allow you to block or delete cookies. Blocking necessary cookies may affect particular site functions. Changes made through the site’s cookie settings apply to the browser and device used to make the choice.
8. Video Surveillance at Our Facility
For safety, security, access control and loss-prevention purposes, the Thornloe facility and surrounding property are monitored by video surveillance and recorded 24 hours a day. Cameras may capture persons, vehicles and licence plates in entrances, exits, yards, parking and loading areas, production and warehouse areas, corridors and other security-sensitive locations. Cameras are not intentionally placed in washrooms, change rooms or similar private areas. We do not use covert audio recording or biometric facial-recognition identification under this policy.
Routine recordings are normally retained for up to 30 calendar days and then securely overwritten or deleted. Relevant footage may be preserved for longer when connected to an incident, claim, investigation, access request, litigation hold or legal requirement. Access is restricted to authorized personnel. Recordings may be disclosed where reasonably required to law enforcement, insurers, legal counsel, regulators or emergency services. Questions and access requests may be sent to privacy@bcglobal.energy.
9. Service Providers and Other Recipients
We may disclose personal information, only as reasonably necessary, to:
- website hosting, information technology, cybersecurity, email and cloud-storage providers;
- accounting, banking, payment, credit, financing and factoring service providers;
- transport, warehousing, customs, export, brokerage and logistics providers;
- laboratories, auditors, certification bodies and quality or compliance advisers;
- insurers, legal counsel, accountants and other professional advisers;
- members of our corporate group when required for legitimate administration, financing or commercial operations;
- a purchaser, investor, lender or successor in connection with a proposed or completed corporate transaction, subject to appropriate confidentiality protections; and
- courts, regulators, tax or customs authorities, law enforcement or other public bodies where authorized or required by law.
Service providers may use personal information only to provide contracted services or as otherwise permitted by law. We do not sell personal information.
10. International Transfers
BC Global Energy Inc. is located in Canada and uses suppliers and commercial partners that may process information in Canada, the European Economic Area, the United Kingdom, the United States or other jurisdictions relevant to a transaction or delivery. Privacy laws in those jurisdictions may differ from the laws where you live, and information may be accessible to courts, law enforcement or public authorities in accordance with local law.
Where GDPR or UK GDPR applies to a restricted international transfer, we rely on an applicable adequacy decision or implement an appropriate transfer mechanism, such as approved standard contractual clauses, together with supplementary safeguards where required. The European Commission’s adequacy decision for Canada applies to transfers received by Canadian commercial organizations where the information is subject to PIPEDA. Information about applicable safeguards may be requested at privacy@bcglobal.energy.
11. Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy legal, accounting, tax, customs, insurance, security and dispute-resolution requirements. Typical retention periods are:
| Record category | Typical retention |
| General enquiries that do not become a commercial relationship | Up to 24 months after last meaningful contact |
| Quotations and pre-contract communications | Up to 2 years after last meaningful contact, unless needed for a claim |
| Contracts, orders, invoices and transaction records | For the relationship and the applicable legal, tax and limitation periods |
| Marketing preferences and consent records | While active and for a reasonable evidence period after withdrawal or objection |
| Website security and technical logs | Normally 30 to 90 days, unless needed for security investigation |
| Routine CCTV recordings | Normally up to 30 calendar days |
| Recruitment records for unsuccessful applicants | Normally up to 12 months, unless a longer period is agreed or legally justified |
| Privacy requests and complaint records | Normally 3 years after closure, or longer if legally required |
A record may be retained longer when reasonably required for an active contract, unpaid account, incident, investigation, legal claim, litigation hold, audit or statutory obligation. When information is no longer required, it is securely deleted, destroyed or anonymized.
12. Security Safeguards
We use administrative, technical and physical safeguards appropriate to the sensitivity of the information, including role-based access, individual credentials, access restrictions, secure systems, backup and recovery controls, confidentiality requirements and staff awareness measures. No internet transmission or storage system is completely secure. If we identify a privacy or security incident, we will investigate, contain and document it and make notifications where required by applicable law.
13. Your Privacy Rights
Depending on the applicable law and circumstances, you may have the right to:
- ask whether we process personal information about you and request access to it;
- request correction of inaccurate or incomplete information;
- request deletion or restriction of processing;
- object to processing based on legitimate interests and object at any time to direct marketing;
- withdraw consent where processing relies on consent;
- request, where the legal conditions are met, portability of information in a structured, commonly used technological format; and
- complain to an appropriate privacy or data-protection authority.
These rights may be subject to legal exceptions, including the rights of other individuals, confidentiality, legal privilege, record-retention duties and the establishment or defence of legal claims. We may request information reasonably necessary to verify identity and locate responsive records. Requests should be sent to privacy@bcglobal.energy.
If GDPR or UK GDPR applies, we normally respond within one month, subject to permitted extensions for complex requests. Under PIPEDA and applicable Quebec privacy law, we respond within the periods required by law. We do not charge a fee except where permitted by law.
14. Complaints
Please contact our Privacy Officer first so that we can review and address your concern. You may also complain to the Office of the Privacy Commissioner of Canada where PIPEDA applies or to Quebec’s Commission d’accès à l’information where Quebec privacy law applies. If GDPR or UK GDPR applies, you may lodge a complaint with the supervisory authority in the country where you live or work or where the alleged infringement occurred. Contacting us does not limit your right to approach a competent authority.
15. Children
Our website and products are directed to businesses and adult customers and are not intended for children. We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information to us, contact privacy@bcglobal.energy so that we can assess and delete it where appropriate.
16. Automated Decisions
We do not use personal information collected through the website to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals. If this practice changes, we will provide the information required by law, including information about the decision, the principal factors and parameters involved, and the right to correct the information used.
17. Other Websites
Our website may contain links to websites operated by other organizations. Their privacy practices are governed by their own policies. We are not responsible for the privacy or security practices of external websites merely because we provide a link to them.
18. Changes to This Policy
We may update this policy to reflect changes in our operations, services, technology or legal requirements. The current version will be published on our website with its effective or last-updated date. Where a change materially affects how we use information previously collected, we will provide additional notice or obtain consent where required.
19. Contact Us
Privacy Officer and Surveillance Administrator
Jason A. Kent
BC Global Energy Inc.
9560 Pellet Road
Thornloe, Ontario P0J 1S0
Canada
Email: privacy@bcglobal.energy
United Kingdom Representative under Article 27 UK GDPR
PSX Digital Limited
Wood House
Etruria Road, Hanley
Stoke-on-Trent
Staffordshire ST1 5NQ
United Kingdom
Company number: 09647171
Email: privacy@bcglobal.energy
European Union Representative under Article 27 GDPR
Objective Possibility LDA
Rua Comendador Rainho, 1192
3700-231 Sao Joao da Madeira
Portugal
NIF: 515994928
Email: privacy@bcglobal.energy
